About the Role
Samta Research Alliance Pvt. Ltd. is seeking a professional and customer-focused Client Support Executive to join our growing team. The ideal candidate will be responsible for managing client interactions, handling inquiries, maintaining strong client relationships, and ensuring a seamless communication process between clients and the organization.
This role is best suited for individuals with strong communication skills, a customer-centric approach, and an interest in developing a career in client management and business operations.
Key Responsibilities
- Communicate with prospective and existing clients through calls, emails, and other professional channels.
- Understand client requirements and provide accurate information regarding the company's services.
- Manage and follow up on leads provided by the organization.
- Address client queries and concerns in a timely and professional manner.
- Maintain accurate records of client interactions and updates in the CRM system.
- Coordinate with internal departments to ensure efficient handling of client requirements.
- Build and maintain long-term professional relationships with clients.
- Monitor client engagement and provide regular status updates and reports.
- Ensure a high standard of client satisfaction through effective communication and support.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management abilities.
- Good organizational and time-management skills.
- Proficiency in MS Office applications and basic CRM tools.
- Ability to work in a fast-paced and team-oriented environment.
- Strong problem-solving and coordination skills.
Qualifications
- Bachelor's or Master's degree in any discipline.
- Freshers as well as experienced candidates are encouraged to apply.
Compensation & Benefits
- Performance-based incentives as per company policy.
- Travelling Allowance as applicable.
- Professional training and skill development opportunities.
- Structured career growth within the organization.
- Supportive and collaborative work environment.
Additional Information
- All leads and client data will be provided by the company.
- The role primarily focuses on client communication, relationship management, and support activities.
- This position offers a fixed salary along with performance-based incentives.
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits:
Work Location: In person
