No. of vacancies: 2
Develop a strong understanding of the Forex ecosystem, associated products, and applicable RBI/FEMA guidelines.
Respond to emails, support tickets, and inbound /outbound calls promptly and professionally.
Maintain detailed and up-to-date trackers for all customer interactions and follow-ups.
Address and resolve customer issues efficiently, while escalating more complex concerns when necessary.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Continuously improve service procedures and quality standards.
Strong communication skills, both verbal and written, are essential for this role to ensure smooth and effective interactions with customers.
