Job Description
Keeva Diamond is looking for a professional, presentable, and customer-focused Receptionist Cum Telecaller to manage front desk operations, handle incoming calls, coordinate appointments, and support business development activities. The ideal candidate should possess excellent communication skills and be capable of creating a positive first impression for clients and visitors.
Key Responsibilities
- Manage front desk operations and welcome visitors professionally.
- Answer and direct incoming phone calls promptly and courteously.
- Handle client inquiries and provide accurate information about company products and services.
- Make outbound calls for lead generation, follow-ups, and appointment scheduling.
- Maintain visitor records and appointment schedules.
- Coordinate meetings and assist management with administrative tasks.
- Manage incoming and outgoing correspondence, emails, and courier services.
- Maintain customer databases and call records.
- Follow up with prospective and existing clients to support sales activities.
- Ensure excellent customer service and client satisfaction.
Requirements
- Graduate in any discipline.
- 1–3 years of experience as a Receptionist, Telecaller, Customer Service Executive, or similar role.
- Excellent communication skills in English, Hindi, and Gujarati.
- Strong telephone etiquette and interpersonal skills.
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Ability to multitask and manage front-office responsibilities efficiently.
- Professional appearance and positive attitude.
- Strong organizational and time-management skills.
Preferred Skills
- Experience in the Diamond, Jewellery, or Luxury Goods Industry.
- Knowledge of CRM software and customer database management.
- Experience in lead generation and client follow-up.
Work Location: Surat Diamond Bourse (SDB), Khajod, Surat, Gujarat – 395007.
Pay: Up to ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
Education:
Language:
Location:
- Surat, Gujarat (395007) (Required)
Work Location: In person
