We are looking for a Senior Technical Advisor / Technical Support Engineer to provide enterprise-level support for ERP systems. The ideal candidate will handle ERP implementation, client support, troubleshooting, and user training to ensure smooth business operations.
Key Responsibilities:
* Handle day-to-day ERP client issues
* Provide remote support (call, email, chat, tickets)
* Troubleshoot and resolve technical problems
* Manage and update support tickets efficiently
* Ensure timely issue closure and client satisfaction
* Escalate complex issues to internal teams
Required Skills:
* ERP / Technical Support knowledge
* Strong communication skills
* Excellent problem-solving ability
* Ability to multitask and manage priorities
* Basic knowledge of MS Excel, Accounting & SQL
Interested candidates can share their resume at: [email protected]
Job Types: Full-time, Permanent
Pay: Up to ₹30,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Experience:
- ERP systems: 2 years (Required)
Language:
- English, hindi (Required)
Work Location: In person
