1. Customer Engagement
- Greet and interact with walk-in customers, collect their details.
- Follow up with leads generated through online/offline campaigns.
- Handle customer inquiries (phone, walk-ins, website, WhatsApp, social media, etc.).
- Ensure smooth test ride experiences and post-test ride follow-ups.
2. Lead Management
- Maintain a lead management system (CRM software or Excel-based).
- Allocate leads to the sales team and track follow-ups.
- Monitor cold, warm, and hot leads; push for conversions.
3. Sales Coordination
- Coordinate between the sales team and customers for vehicle delivery schedules.
- Inform customers about offers, new model launches, and finance options.
- Support documentation for registration, insurance, and finance.
4. Post-Sales Support
- Conduct post-delivery calls to check customer satisfaction.
- Send service reminders (first, second, third, etc.).
- Collect feedback and ratings (Google, social media, showroom forms).
5. Customer Retention
- Manage customer loyalty programs and referral schemes.
- Notify customers about exchange events, service camps, or seasonal checkups.
- Handle renewal reminders for insurance and AMC (Annual Maintenance Contracts).
6. Complaint Handling
- Receive and document complaints or dissatisfaction cases.
- Coordinate with the service team to resolve issues promptly.
- Follow up with customers to confirm resolution.
7. Data Management & Reporting
- Maintain updated customer records in the CRM software.
- Prepare daily/weekly reports on leads, follow-ups, conversions, and feedback.
- Analyze data to help improve showroom performance and customer satisfaction.
Job Type: Full-time
Pay: From ₹17,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Language:
Work Location: In person
