Job Description – L3 / SME Endpoint Architect (SCCM / Intune / MEM)
Role Overview
The L3 Endpoint SME is responsible for end-to-end ownership, architecture, and optimization of endpoint management platforms, including Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune (MEM).
This role acts as the highest technical escalation point, drives platform stability, automation, and modernization (Intune-first strategy), and ensures secure, compliant, and scalable endpoint management across the enterprise.
Key Responsibilities
Platform Ownership & Architecture
Advanced Troubleshooting & Escalation (L3)
Patch Management Strategy & Governance
Application Packaging Strategy & Engineering
Policy & Compliance Management
Automation & Modernization
Monitoring, Reporting & Optimization
Security & Compliance Alignment
Leadership & Stakeholder Management
Required Skills & Qualifications
Technical Expertise (Non-Negotiable)
Advanced Skills
Process & Governance
Soft Skills
Experience & Education
