Department: Service
Location: Veer Mahindra (Kannur / Kanhangad)
Reporting To: Service Manager / AGM – Service
Job Summary:
The Senior Service Advisor plays a dual role — managing a key set of customers while also mentoring junior advisors. This position focuses on driving revenue through high-end jobs, handling priority customers, resolving escalations, and ensuring high customer satisfaction across service operations.
Key Responsibilities:
- Handle premium customers, fleet clients, and repeat job escalations
- Lead job card quality, concern diagnosis, estimate explanation, and upselling
- Train and support junior Service Advisors in process compliance and customer handling
- Monitor live WIP for assigned jobs and expedite critical repair timelines
- Collaborate with workshop, parts, and CRM teams for seamless workflow
- Ensure all job cards are closed with clear repair notes and proper billing
- Drive AMC, RSA, insurance, and VAS penetration from the front
- Conduct daily morning huddles and end-of-day review with team
KPIs:
- High-Value Job Card Count & Revenue
- Team Job Card Audit Accuracy
- VAS / AMC / RSA Targets
- Repeat Job Recovery / Resolution Cases
- Advisor Training & Grooming Support
- CSI / Complaint Escalation Management
Requirements:
- Diploma/Degree in Automobile or Mechanical Engineering
- 3–6 years of service advisor experience in the automotive industry
- Strong technical understanding and customer communication skills
- Proven upselling, team coordination, and issue resolution ability
- DMS, MS Excel, and process knowledge
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Work Location: In person
