Job Title: Telecaller – Insurance
Job Summary:
We are looking for a motivated and customer-focused Telecaller to contact prospective and existing customers, explain insurance products, generate leads, schedule appointments, and assist customers with policy-related inquiries. The ideal candidate should possess excellent communication skills and be comfortable making outbound and receiving inbound calls.
Key Responsibilities
- Make outbound calls to potential customers from provided leads.
- Explain insurance plans, benefits, and policy features clearly.
- Identify customer needs and recommend suitable insurance products.
- Generate qualified leads and schedule appointments for insurance advisors/sales representatives.
- Follow up with prospective customers to encourage policy purchases.
- Maintain accurate records of customer interactions in the CRM system.
- Handle customer queries and provide basic policy information.
- Meet daily, weekly, and monthly call and lead generation targets.
- Build positive relationships with customers through professional communication.
- Ensure compliance with company policies and insurance regulations.
Required Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- 0–1 years of experience in telecalling, telesales, customer service, or insurance sales.
- Freshers with excellent communication skills may also apply.
- Proficiency in English and local language(s).
- Basic computer knowledge and familiarity with MS Office and CRM software.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Active listening and problem-solving skills.
- Customer-focused approach.
- Ability to work under targets and deadlines.
- Good organizational and time management skills.
- Positive attitude and professional telephone etiquette.
Preferred Experience
- Experience in insurance, banking, financial services, or BPO is an advantage.
- Knowledge of life, health, motor, or general insurance products is preferred.
Work Environment
- Work Mode: On-site
- Shift: Day shift
- Employment Type: Full-time
Pay: ₹8,000.00 - ₹10,000.00 per month
Work Location: In person
