About the Company
We are a growing jewellery brand with a strong online presence through our website and social media platforms. We are looking for a customer-focused and organized professional to manage customer inquiries, coordinate orders, and ensure an excellent customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, website chat, Instagram, Facebook, and other social media platforms.
- Assist customers with product information, pricing, order status, customization, shipping, returns, and exchanges.
- Maintain customer records, orders, follow-ups, and documentation using Excel or CRM.
- Coordinate with sales, production, inventory, and dispatch teams for smooth order processing.
- Monitor website and social media messages and ensure timely responses.
- Prepare quotations, invoices, order confirmations, and customer support reports.
- Resolve customer concerns professionally and escalate issues when required.
Qualifications
- Minimum 12th pass; Bachelor's degree preferred.
- Freshers with excellent communication skills are welcome to apply.
Required Skills
- Strong verbal and written communication in English and Hindi.
- Good customer handling and interpersonal skills.
- Proficiency in MS Office, MS Excel, and Google Workspace.
- Basic knowledge of Instagram, Facebook, and other social media platforms.
- Strong organizational, documentation, and multitasking abilities.
Preferred
- Experience in Jewellery, E-commerce, Fashion, Luxury Retail, or Lifestyle brands is an advantage.
- Knowledge of CRM or order management systems is preferred.
- Candidates residing in Thane will be given preference.
Pay: ₹13,000.00 - ₹15,000.00 per month
Work Location: In person
