-
Total Experience: 04-06 years
-
Location: Chennai (Siruseri)
-
Mode of work: Hybrid (3 days to office every week)
-
Shift Timing: UK Shift
Must Have:
Oracle 11i functional support experience, requirement analysis, incident handling, functional testing, UAT support, documentation, stakeholder coordination, and a strong understanding of ERP business processes.
Good to Have:
Experience in Finance modules (AP, AR, GL, FA, EBS Taxation), integration knowledge, month-end support, release validation, basic SQL knowledge, and RCA experience.
Key Responsibilities
-
Provide functional support for Oracle 11i and R12/ Oracle E-Business Suite applications.
-
Understand business requirements and translate them into functional solutions.
-
Analyze incidents, identify gaps, and provide functional resolutions or workarounds.
-
Coordinate with business users to understand issues and clarify requirements.
-
Prepare functional specifications for enhancements, changes, and bug fixes.
-
Support SIT, UAT, and post-deployment validation activities.
-
Work closely with technical teams for issue fixing, interface support, and enhancement delivery.
-
Perform data validation and business process verification during testing and production support.
-
Support month-end, quarter-end, and year-end business activities.
-
Prepare support documents, process flows, user guidance, and KT materials.
-
Ensure adherence to incident, problem, and change management processes.
-
Participate in release activities and ensure smooth implementation of functional changes.
Required Skills and Experience
-
4+ years of experience in Oracle 11i / Oracle E-Business Suite functional support.
-
Strong understanding of Oracle 11i ERP business processes.
-
Experience in handling functional incidents, service requests, and requirement analysis.
-
Good knowledge of Oracle 11i modules such as Finance, Procurement on project need.
-
Experience in preparing functional specifications and coordinating with technical teams.
-
Hands-on experience in SIT, UAT, and functional validation.
-
Good understanding of interfaces, data flow, and business process dependencies.
-
Experience in production support and business user coordination.
-
Basic knowledge of SQL for data validation and issue analysis.
-
Strong communication, documentation, and stakeholder management skills.
-
Understanding of ITIL processes such as incident, problem, and change management.
-
Ability to work independently and support cross-functional teams.
Good-to-have skills
-
Experience in Oracle Finance modules like AP, AR, GL, FA, CM, EBS Taxation.
-
Exposure to month-end / year-end support activities.
-
Knowledge of integration touchpoints with external systems.
-
Experience in release support and post-production validation.
-
Functional RCA experience for recurring issues.
