About Us
Surekha Infra Solutions is a service partner working with Red Bricks Property Management, a US-based property management company specializing in residential property marketing, leasing, tenant relations, and maintenance coordination. We are looking for enthusiastic, customer-focused, and professional individuals with excellent English communication skills to join our growing remote team.
Key Responsibilities
* Market available rental properties and respond promptly to rental inquiries.
* Handle inbound and outbound phone calls with prospective tenants, existing tenants, property owners (landlords), and vendors.
* Communicate professionally through phone calls, emails, text messages, and other communication platforms.
* Schedule property showings and assist prospective tenants throughout the leasing process.
* Coordinate maintenance requests by assigning work orders to vendors and ensuring timely completion.
* Follow up with tenants, landlords, and vendors to ensure maintenance issues are resolved satisfactorily.
* Build and maintain strong professional relationships with landlords, tenants, vendors, and prospective clients.
* Provide exceptional customer service by addressing client concerns in a courteous, professional, and timely manner.
* Maintain accurate records of client interactions, leasing activities, maintenance requests, and property updates in company systems.
* Collaborate with internal teams to ensure smooth day-to-day property management operations.
* Prioritize multiple tasks efficiently while meeting deadlines in a fast-paced environment.
* Adhere to company policies, quality standards, and communication guidelines.
Required Skills
* Excellent verbal and written English communication skills with a neutral accent.
* Strong email writing and professional text communication skills.
* Confidence in handling both inbound and outbound client calls.
* Excellent customer service, interpersonal, and relationship management skills.
* Strong organizational, time management, and problem-solving abilities.
* Basic computer proficiency with the ability to quickly learn CRM and property management software.
* Ability to multitask, work independently, and collaborate effectively within a remote team.
* High level of professionalism, accountability, and attention to detail.
Experience & Qualifications
* Minimum 2 years of work experience is mandatory.
* Experience in Voice Support / International Voice Process is preferred.
* Experience working with US-based companies or US clients will be an added advantage.
* Experience in real estate or property management is a plus but not mandatory.
* Education: Minimum 12th Pass. Graduates in any discipline are preferred.
Work From Home Requirements
* Candidates must have their own laptop for work purposes.
Work Details
* Work Location: Remote (Work from Home)
* Working Hours: 6:30 PM IST to 3:30 AM IST (US Shift)
* Work Schedule: Five days a week with two weekly offs.
* Weekend Availability: Candidates may be required to work on weekends based on business requirements. In such cases, two weekly offs will be provided on weekdays.
* Joining: Immediate joiners are preferred.
What We Offer
* Opportunity to work with a growing US-based property management company.
* Remote work flexibility.
* Five-day work week with two weekly offs.
* Supportive, collaborative, and performance-driven work environment.
* Career growth and advancement opportunities based on performance.
* Exposure to the US property management and real estate industry.
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
Work Location: Remote
