Key Responsibilities: Register hotels on OTA and Meta platforms (Booking.com, Expedia, Agoda, MakeMyTrip, Goibibo, Google Hotel, TripAdvisor etc.). Create and update hotel listings, photos, amenities, policies, rates, inventory and packages. Monitor occupancy, competitor pricing, seasonality and optimize room revenue. Handle guest enquiries through calls, emails and WhatsApp; explain hotel services and convert enquiries into bookings. Negotiate room rates within company guidelines and process reservations accurately. Coordinate with Front Office, Accounts and hotel teams for bookings, vouchers, GST invoices, payment collection and arrival details. Encourage guest reviews and manage online reputation. Prepare reports on bookings, occupancy, revenue, follow-ups and forecasting using Excel and OTA reports. Required Skills: Strong communication in English & Hindi (Call, Email & WhatsApp). Excellent customer handling, sales, negotiation and relationship management. MS Excel, Email, Internet and basic computer proficiency. Ability to calculate discounts, commissions, markups and GST accurately. Understanding of hotel reservations, room inventory, tariffs and payment processes. Analytical thinking, attention to detail, organized working style and willingness to learn. Preferred Skills: Experience in hospitality, hotel reservations, OTA operations, revenue management, hotel sales or travel industry. Knowledge of OTA extranets, PMS, CRM and Channel Manager.
Pay: ₹12,000.00 - ₹25,000.00 per month
Work Location: In person
