Job Title: CRM Executive / Manager – Logistics & Supply Chain Management Department: Operations / Customer Support Location: [Andheri W, Veera Desai Rd, Mumbai-53] Experience: 1–8 Years (Air, Road & Sea Transportation may apply)
Job Responsibilities:
- Act as the primary point of contact for customers related to logistics and supply chain operations (Logistics / SCM)
- Handle customer inquiries, service requests, and complaints professionally
- Coordinate with operations, warehouse, transport, and billing teams to ensure smooth service delivery
- Track shipments, update customers on delivery status, delays, and exceptions
- Maintain accurate customer data in CRM systems
- Prepare and share daily/weekly service reports with management
- Ensure service level agreements (SLAs) are met
- Support sales team with client onboarding, documentation, and follow-ups
- Build and maintain long-term customer relationships
Key Skills & Requirements:
- Knowledge of Logistics, Transportation, Warehousing, and Supply Chain processes
- Good verbal and written communication skills
- Experience working on CRM software (Zoho, Salesforce, or similar)
- Strong coordination and problem-solving skills
- Ability to manage multiple clients and priorities
- Proficiency in MS Excel and email communication
Preferred Candidate Profile:
- Experience in logistics, freight forwarding, courier, (Air, Road & Sea Transportation)
- Customer-centric mindset with a proactive approach
- Ability to work under pressure and meet deadlines
Responsibilities:
- Develop and nurture strong relationships with existing clients, acting as their primary point of contact for all inquiries, requests, payments and concerns.
- Proactively engage with clients to understand their transportation and logistics needs, identify opportunities for service improvements, and propose solutions that align with their business objectives.
- Collaborate with internal departments such as operations, customer service, and sales to ensure timely and accurate delivery of services to clients.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs) to track client satisfaction and address any issues or discrepancies promptly.
- Serve as a liaison between clients and internal teams, facilitating communication and resolving conflicts or escalations as needed.
- Identify upselling or cross-selling opportunities based on client needs and company offerings, working closely with the sales team to capitalize on these opportunities.
- Prepare and deliver regular reports and updates to clients on service performance, account status, and upcoming initiatives.
- Stay informed about industry trends, market conditions, and competitor activities to provide strategic insights and recommendations to both clients and internal stakeholders.
- Act as an advocate for clients within the company, championing their interests and ensuring their voice is heard in decision-making processes.
- Continuously seek feedback from clients to assess satisfaction levels and identify areas for improvement in our products, services, and processes.
Qualifications and Skills:
- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
- Strong communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Knowledge of logistics and supply chain processes.
- Ability to work collaboratively with cross-functional teams.
- Proficient in using CRM software and Microsoft Office applications.
Working Days : Monday to Saturday (All Saturday Working)
National Carriers Corporation 508/509 5th Floor, Raheja Plaza, Veera Desai Road, Andheri (West), Mumbai-400053 WWW.national-carriers.com [email protected] Arun HR Team, Contact: +91 90044 56039.
Job Type: Full-time
Pay: ₹20,000.93 - ₹45,000.31 per month
Benefits:
Application Question(s):
- you have experience in Sales
Work Location: In person
