Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Oracle Applications DBA
Good to have skills : Oracle GoldenGate, Oracle EBS Financials, Oracle Database Administration (DBA)
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established operational procedures to maintain service stability and quality, ensuring smooth functioning of various technology platforms. Collaboration with different teams and adherence to defined processes are key aspects of the daily routine, aimed at providing reliable and timely support.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Monitor and report on system performance and incident trends to facilitate continuous improvement.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Applications DBA, Oracle Database Administration (DBA), Oracle GoldenGate, Oracle EBS Financials.
- Good To Have Skills: Experience with Oracle Database Administration (DBA), Oracle GoldenGate, Oracle EBS Financials.
- Strong knowledge of database management, backup, recovery, and performance tuning.
- Experience in troubleshooting and resolving issues related to Oracle applications and infrastructure.
- Familiarity with monitoring tools and automation scripts to enhance operational efficiency.
- Ability to work with cross-functional teams to support complex technical environments.
Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Applications DBA.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
