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1. Sales, Conversion & Target Achievement
ü Handle inbound leads and provide program details across all plans.
ü Make outbound calls to old inquiries, past customers, and inactive leads to re-engage and convert.
ü Conduct counselling discussions via call, WhatsApp, or video to guide customers to the right plan.
ü Achieve monthly sales and conversion targets.
2. Customer Interaction & Relationship Building
ü Understand the customer’s background, fashion journey, and entrepreneurial goals.
ü Guide customers towards suitable membership plans with tailored recommendations.
ü Maintain strong rapport and trust to encourage referrals and repeat business.
ü Provide exceptional customer service with a consultative sales approach.
3. Lead Management & Outbound Engagement
ü Call and re-engage leads from different categories:
a) Fresh leads
b) Warm leads (recent inquiries)
c) Old database leads
d) Previous customers
e) Leads generated through campaigns
ü Maintain proper follow-up cycles until the lead is closed or marked inactive.
ü Update CRM/lead sheets diligently with follow-up notes, status, and progress.
4. Business Growth & Upselling
ü Upsell advanced plans or workshops where relevant.
ü Share customer insights to improve lead quality and marketing strategies.
ü Provide regular sales reports to management.
5. Reporting & Documentation
ü Maintain daily, weekly, and monthly sales reports.
ü Track conversion percentages and follow-up timelines.
ü Provide regular updates and performance reports to management.
Job Type: Full-time
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
