Location: Chennai
Shift: Rotational Shifts – Day & Night
Work Schedule: 5 Working Days + 2 Rotational Weekly Offs
Are you passionate about technology, customer service, and problem-solving? Join our team as a Technical Customer Service (TCS) Associate and help customers resolve technical issues while delivering an exceptional support experience.
Key Responsibilities
- Assist customers with devices and account-related concerns
- Troubleshoot Wi-Fi, connectivity, and device setup issues
- Guide customers through device installation and usage
- Listen carefully, identify problems, and provide effective solutions
- Document customer issues and resolutions accurately
- Collaborate with internal teams for advanced technical support
- Share customer feedback and suggest service improvements
- Deliver friendly, professional, and patient customer support
Skills Required
Excellent communication and active listening skills.
Basic knowledge of Wi-Fi and internet connectivity.
Interest in technology and smart home devices.
Strong problem-solving and critical-thinking abilities.
Patience and a customer-first approach.
Typing speed of 30+ WPM.
Ability to quickly learn new tools and systems.
Comfortable working rotational shifts, including nights and weekends
Eligibility
High School Diploma / Equivalent
6+ months of customer service experience, customer-facing experience, OR currently pursuing college
Experience with troubleshooting technical devices is an added advantage
Why Join Us?
Build your career in Technical Customer Support, strengthen your troubleshooting skills, and work in a dynamic, customer-focused environment.
Interested candidates can share their updated resume at:
[email protected]
Pay: ₹290,000.00 - ₹350,000.00 per year
Work Location: In person
