Company: Octaga Green Power and Sugar Co. Ltd.
Position: IT Support Specialist
Department: IT / Administration
Reporting To: Admin / HR
Location: Bandra West, Mumbai
Salary: ₹15,000 – ₹26,000 per month
Job Type: Full-time, Permanent
Work Mode: Office-based
Job Summary
We are looking for a hands-on and technically skilled IT Support Specialist to provide day-to-day IT support across the company's offices, restaurants, and other business locations.
The candidate will be responsible for computer and laptop support, hardware and software troubleshooting, networking and Wi-Fi, CCTV, biometric systems, KOT printers, email systems, user access, backups, IT assets, and basic cybersecurity.
The ideal candidate should be able to independently identify and resolve common IT issues, coordinate with external vendors when required, and provide timely technical support to employees and management.
Key ResponsibilitiesIT Support & Troubleshooting
- Provide day-to-day technical support for desktop computers, laptops, printers, scanners, internet, email, software, and other IT equipment.
- Diagnose and resolve hardware, software, operating system, and connectivity issues.
- Install, configure, update, and maintain Windows operating systems, applications, drivers, and utilities.
- Handle system formatting, software installation, system configuration, and basic troubleshooting.
- Provide support for employee email accounts, passwords, user accounts, file access, and other IT requirements.
- Respond to IT support requests and resolve issues within the required timeline.
- Maintain proper records of IT complaints, repairs, replacements, and resolutions.
Networking & Wi-Fi
- Install, configure, monitor, and troubleshoot LAN, Wi-Fi, routers, switches, access points, and internet connections.
- Identify and resolve network connectivity issues.
- Support network connectivity across offices, restaurants, and other company locations.
- Coordinate with Internet Service Providers and networking vendors when required.
- Maintain basic network documentation and configuration records.
CCTV & Biometric Systems
- Provide technical support for CCTV surveillance systems, including cameras, DVR/NVR, monitors, and network connectivity.
- Troubleshoot CCTV recording, connectivity, and camera-related issues.
- Coordinate with CCTV vendors for installation, maintenance, repairs, and upgrades.
- Maintain and troubleshoot biometric attendance systems.
- Assist HR/Admin with biometric device setup, employee registration, attendance synchronization, and technical issues.
KOT Printer & Restaurant IT Support
- Provide technical support for KOT (Kitchen Order Ticket) printers and restaurant IT systems.
- Troubleshoot KOT printer connectivity, printing, network, and configuration issues.
- Support restaurant employees with basic POS/KOT system and hardware-related issues.
- Coordinate with POS/software vendors for issues requiring specialized technical support.
- Ensure restaurant IT equipment and critical systems remain operational during business hours.
Email, Cloud & User Access
- Set up and maintain company email accounts on computers and mobile devices.
- Troubleshoot email login, configuration, synchronization, and access issues.
- Assist with password resets and user access requirements.
- Support basic Google Workspace / Microsoft 365 / cloud storage requirements, as applicable.
- Manage shared folders and basic file-access permissions.
- Assist with regular data backup and recovery procedures.
- Follow company policies regarding passwords, access control, and data security.
IT Assets & Inventory
- Maintain an updated inventory of computers, laptops, printers, routers, CCTV equipment, biometric devices, networking equipment, and other IT assets.
- Maintain records of IT assets issued to employees and departments.
- Track repairs, replacements, warranties, AMC, and service history.
- Assist in setting up and configuring newly purchased IT equipment.
- Report IT equipment requirements and replacement needs to Admin/HR.
Vendor Coordination
- Coordinate with external IT, networking, CCTV, biometric, internet, printer, hardware, and software vendors.
- Raise and follow up on technical service requests.
- Coordinate for repairs, AMC, installations, maintenance, and upgrades.
- Assist Admin/HR with technical evaluation of IT-related purchases.
- Ensure vendor-related issues are followed up until proper resolution.
IT Security & Maintenance
- Maintain antivirus and basic security protection on company computers and systems.
- Ensure operating systems and essential software are updated regularly.
- Assist in implementing basic cybersecurity, password, access-control, and data-protection practices.
- Monitor systems for basic security and performance issues.
- Support regular backup procedures for important company data.
- Immediately report suspected security issues, unauthorized access, or data-loss incidents to management.
Multi-Location IT Support
- Provide IT support to the company's Mumbai office, restaurants, manufacturing plant, and other business locations.
- Provide remote technical support to employees at different locations whenever possible.
- Travel to Panchgani, Goa, Kolkata, Kolhapur, or other company locations when physical IT setup, installation, troubleshooting, or maintenance is required.
- Coordinate with local technicians and vendors for issues that cannot be resolved remotely.
- Assist with the setup of computers, networks, CCTV, biometric systems, printers, and other IT infrastructure at new or existing locations.
Key Performance Indicators (KPIs)
- Timely resolution of IT support requests.
- Minimum downtime of critical IT systems.
- Proper functioning of computers, networking, Wi-Fi, CCTV, biometric systems, KOT printers, and printers.
- Accurate maintenance of IT asset records.
- Timely completion of IT installations, repairs, and maintenance.
- Effective vendor coordination and issue resolution.
- Regular system updates, backups, and basic security checks.
- Proper documentation of IT complaints and resolutions.
- Successful completion of off-site IT setup and support assignments.
- Employee satisfaction with IT support services.
Required Skills & Competencies
- Strong hands-on knowledge of Windows operating systems and computer hardware.
- Hardware troubleshooting, system configuration, and software installation.
- Good knowledge of LAN, Wi-Fi, routers, switches, and basic networking.
- Practical knowledge of CCTV, DVR/NVR, and surveillance systems.
- Practical knowledge of biometric attendance systems.
- Knowledge of KOT printers and POS/restaurant IT systems.
- Basic understanding of email systems, cloud storage, backups, and cybersecurity.
- Good troubleshooting and problem-solving skills.
- Ability to work independently and manage multiple technical issues.
- Good communication and coordination skills.
- Ability to coordinate effectively with external IT vendors and technicians.
- Willingness to travel to other company locations when required.
Educational Qualification
- Diploma / Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Relevant IT certifications will be an added advantage.
Experience
- 2–5 years of relevant experience in IT support, technical support, system administration, network support, or a similar role.
- Hands-on experience with computer hardware, networking, Wi-Fi, CCTV, biometric systems, and printers is preferred.
- Experience with KOT printers, POS systems, or restaurant IT support will be an advantage.
- Experience supporting multiple offices or business locations will be preferred.
- Experience in hospitality, restaurants, manufacturing, FMCG, or other multi-location businesses will be an advantage.
Working Conditions
- Full-time, office-based position at Bandra West, Mumbai.
- Occasional travel to Panchgani, Goa, Kolkata, Kolhapur, or other company locations may be required for IT setup, installation, troubleshooting, or maintenance.
- Outdoor Duty (OD) will be marked as present for approved off-site assignments.
- Travel expenses will be reimbursed as per company policy.
- May occasionally be required to provide technical support beyond standard working hours in case of critical IT issues.
Application Process
Interested candidates may share their CV along with the following details:
Name:
Current Salary: ₹
Expected Salary: ₹
Notice Period: Immediate / 15 Days / 30 Days / 60 Days / 90 Days
Current Location:
Total IT Experience:
Experience with Networking / Wi-Fi:
Experience with CCTV & Biometric:
Experience with KOT/POS Printers:
Experience with Hardware & Software Troubleshooting:
Availability for Interview:
Email: [email protected]
WhatsApp: 8788339043
Regards,
HR Team
Octaga Green Power and Sugar Co. Ltd.
Pay: ₹12,384.27 - ₹25,000.00 per month
Work Location: In person
