Job Title: Service Desk Engineer (L1/L2)
Location: Andheri, Mumbai
Experience: 1–3 Years
Employment Type: Full-Time
Job Summary
We are looking for a Service Desk Engineer to provide first-level technical support to end users and ensure timely resolution of IT-related incidents and service requests. The candidate should have experience in troubleshooting desktops, laptops, Office 365, Active Directory, networking, and ticketing tools.
Key Responsibilities
- Provide technical support via phone, email, remote tools, and ticketing systems.
- Troubleshoot hardware, software, printer, and network-related issues.
- Manage user accounts, password resets, and access permissions in Active Directory.
- Support Microsoft Office 365, Outlook, Teams, and related applications.
- Install, configure, and maintain desktops, laptops, and peripherals.
- Troubleshoot VPN, Wi-Fi, LAN, and basic network connectivity issues.
- Log, track, and resolve incidents through ticketing tools.
- Escalate unresolved issues to appropriate teams as per SLA.
- Maintain documentation and update knowledge base articles.
- Coordinate with infrastructure and application support teams when required.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
