Job Title: Technical Support Engineer
Employment Type: Full-Time / Part-Time / Work From Home (WFH)
About Livebox
Livebox is a leading provider of digital streaming, OTT platforms, live broadcasting, webcasting, cloud hosting, and technology solutions. We deliver reliable, innovative, and scalable services to clients across multiple industries. We are looking for dedicated Technical Support Engineers who are passionate about technology and committed to providing exceptional customer support.
Job Summary
We are seeking a Technical Support Engineer to provide technical assistance, troubleshoot customer issues, and ensure smooth operation of Livebox's products and services. The ideal candidate should have strong technical knowledge, excellent communication skills, and a customer-first approach.
Key Responsibilities
- Provide technical support via phone, email, chat, and remote desktop tools.
- Diagnose and resolve technical issues related to Livebox products and services.
- Install, configure, and troubleshoot OTT platforms, streaming services, websites, mobile applications, servers, and related technologies.
- Monitor system performance and identify potential issues proactively.
- Escalate complex technical problems to the appropriate internal teams.
- Maintain detailed documentation of customer issues, resolutions, and technical procedures.
- Assist clients with product onboarding, configuration, and training.
- Collaborate with development and infrastructure teams to improve service quality.
- Ensure timely resolution of customer support tickets while maintaining high customer satisfaction.
- Work in rotational shifts or provide support during weekends/public holidays when required.
Required Skills
- Strong knowledge of Windows, Linux, networking, and internet technologies.
- Basic understanding of web hosting, DNS, SSL, cloud platforms, streaming protocols, OTT solutions, or server management.
- Familiarity with remote support tools and ticketing systems.
- Excellent troubleshooting and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple support requests efficiently.
- Customer-focused with excellent problem-solving abilities.
Language Requirements
Candidates must be fluent in:
- English (Mandatory)
- Hindi
- Kannada
- Malayalam
(Knowledge of Tamil, Telugu, or other regional languages will be an added advantage.)
Qualification
- Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or a related technical field.
- Freshers with strong technical knowledge are encouraged to apply.
- 1–3 years of experience in Technical Support, IT Support, Help Desk, Network Support, System Administration, or Customer Support is preferred.
Employment Options
- Full-Time
- Part-Time
- Work From Home (WFH)
What We Offer
- Attractive Salary + Performance Incentives
- Flexible Work Arrangements
- Continuous Technical Training & Certification Opportunities
- Career Growth in Streaming, OTT, Cloud & Digital Technologies
- Supportive and Collaborative Work Environment
- Opportunity to work with clients across India and international markets
Preferred Candidate Profile
- Passionate about technology and customer service.
- Quick learner with a proactive attitude.
- Excellent troubleshooting and communication skills.
- Ability to perform under pressure and meet service-level agreements (SLAs).
- Willingness to learn new technologies and continuously upgrade technical skills.
Join Livebox and become part of a team delivering world-class technical support and innovative digital solutions to customers worldwide.
Reach us @ 9789978947
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: Remote
