We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly.
Responsibilities:
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Audit Calls of the employees & ensure they are following quality guidelines while making calls
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Provide correct information, report error trends & propose action plan to mitigate errors.
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Organize quality calibration sessions with all employees.
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Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.
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Ensure Quality Feedback is shared with every employee.
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Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors.
Requirements:
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Overall work-experience of 1+ years as T&Q analyst.
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Basic Knowledge of the Training & Quality Module.
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Should be coachable.
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Educational qualifications: Min Graduate.
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Detail oriented, good at problem solving & innovating.
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Ability to work collaboratively with multiple cross-functional teams.
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Should possess good communication skills
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Well versed with excel, G-doc & latest business tools.
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Should be open to travel across different cities across India as per Business Requirement.
