Absolutely. Here’s a professional Cafe Executive JD suitable for a hospitality/café brand. I’ve kept it at an executive-level operational role, covering guest service, café operations, POS, inventory, hygiene, and sales. These are also common responsibilities in current café roles. (LinkedIn)
Job Description – Cafe Executive
Designation: Cafe Executive
Department: Food & Beverage / Café Operations
Industry: Hospitality
Reporting To: Café Manager / Operations Manager
Employment Type: Full-Time
Job Summary
We are looking for an energetic, customer-focused, and well-groomed Cafe Executive to support the smooth day-to-day operations of the café. The role involves delivering excellent guest experiences, maintaining service and hygiene standards, supporting food & beverage operations, handling POS and billing, monitoring inventory, and contributing towards café sales and profitability.
The ideal candidate should have strong communication skills, a positive attitude, and the ability to work efficiently in a fast-paced hospitality environment.
Key Responsibilities1. Guest Service
- Welcome and interact with guests in a friendly and professional manner.
- Understand guest requirements and provide appropriate recommendations.
- Take food and beverage orders accurately and ensure timely service.
- Handle guest queries, feedback, and complaints professionally.
- Ensure a positive and memorable guest experience.
- Promote menu items, beverages, combos, and ongoing offers through effective upselling.
2. Café Operations
- Assist in managing the daily operations of the café.
- Ensure smooth coordination between the service, kitchen, and beverage teams.
- Follow company SOPs and service standards at all times.
- Support opening and closing activities of the café.
- Ensure tables, counters, service areas, and guest areas are clean and well-maintained.
- Monitor service flow during peak hours and assist the team wherever required.
3. Food & Beverage
- Ensure food and beverages are served according to company quality and presentation standards.
- Maintain proper portion control and minimize wastage.
- Check the availability and quality of food, beverages, and service items.
- Coordinate with the kitchen/bar team to ensure orders are prepared and delivered on time.
4. Billing & POS
- Operate the POS system for order taking and billing.
- Ensure accurate billing and payment collection.
- Handle cash, card, and digital payments responsibly.
- Maintain proper records of transactions and report any discrepancies to the supervisor.
5. Inventory & Stock Management
- Monitor daily stock levels of food, beverages, packaging, and operating supplies.
- Assist with stock receiving, counting, and proper storage.
- Follow FIFO principles for inventory rotation.
- Report shortages, damages, or wastage to the concerned manager.
- Support regular inventory audits and stock-taking activities.
6. Hygiene & Safety
- Maintain high standards of personal grooming and hygiene.
- Ensure compliance with food safety, cleanliness, and sanitation standards.
- Keep workstations, equipment, and guest areas clean and organized.
- Follow all company health, safety, and operational guidelines.
7. Sales & Business Support
- Contribute towards achieving daily and monthly café sales targets.
- Promote additional products and improve average order value through upselling.
- Support promotional activities and special events.
- Monitor guest preferences and share feedback with the management team.
- Identify opportunities to improve customer satisfaction and café revenue.
8. Team Coordination
- Coordinate effectively with café executives, baristas, kitchen staff, stewards, and management.
- Participate in daily briefings and operational meetings.
- Support new team members in understanding café SOPs and service standards.
- Maintain a positive and professional working environment.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer-service orientation.
- Good knowledge of café/F&B operations.
- Basic knowledge of POS and billing systems.
- Basic understanding of inventory and stock management.
- Strong attention to detail.
- Good problem-solving and guest-handling skills.
- Ability to multitask and work under pressure.
- Strong teamwork and coordination skills.
- Professional grooming and positive attitude.
Qualification & Experience
- 12th pass / Graduate preferred.
- Diploma or Degree in Hotel Management/Hospitality is an advantage.
- 1–3 years of experience in a café, restaurant, hotel, QSR, or hospitality environment preferred.
- Freshers with good communication skills and a strong interest in hospitality may also be considered.
Working Conditions
- Full-time, rotational shifts.
- Willingness to work weekends and public holidays.
- Comfortable working in a fast-paced café environment.
- Ability to remain active and stand for extended periods.
Key Performance Indicators (KPIs)
- Guest satisfaction and feedback.
- Café sales and upselling performance.
- Order and billing accuracy.
- Service quality and turnaround time.
- Hygiene and SOP compliance.
- Inventory accuracy and wastage control.
- Attendance, punctuality, and grooming.
- Teamwork and operational efficiency.
Employee Benefits
- Accommodation – As per company policy
- Food – As per company policy
- Provident Fund (PF)
- Insurance
- Annual Retention Bonus of ₹10,500 after completion of 1 year
- Training & development opportunities
- Career growth opportunities
This version can also be made shorter and more attractive for a Naukri/Indeed job posting, with sections for Salary, Location, Experience, Skills & Benefits.
Pay: ₹16,000.00 - ₹18,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
