Startoon Labs is seeking a proactive and customer-oriented Customer Success Executive – Post Sales to ensure successful deployment, onboarding, adoption, and ongoing customer engagement for our healthcare technology and medical device solutions. The ideal candidate will act as the primary point of contact for customers after sales closure, ensuring smooth implementation, excellent support, and long-term customer satisfaction.
- Lead end-to-end post-sales activities including product installation, onboarding, implementation, and customer activation.
- Conduct product demonstrations, training sessions, and user enablement programs for healthcare professionals and hospital staff.
- Manage go-live execution and ensure successful deployment of Startoon Labs’ medical devices and digital health solutions.
- Serve as the primary customer contact for support requests, troubleshooting coordination, and issue resolution.
- Drive product adoption, utilization, and customer success outcomes across assigned accounts.
- Build strong relationships with doctors, hospitals, physiotherapy centers, clinics, and key business stakeholders.
- Coordinate with Product, Engineering, Clinical, and Sales teams to ensure timely resolution of customer concerns.
- Track customer engagement, identify risks proactively, and ensure account retention and satisfaction.
- Collect customer feedback and market insights to support product enhancements and continuous improvement.
- Maintain implementation records, customer interactions, training logs, and post-sales documentation.
- Support renewals, upselling opportunities, and customer expansion initiatives wherever applicable.
- Conduct periodic follow-ups and business reviews with customers.
