We are looking for a Senior Business Analyst who can bridge business needs, regulatory requirements, and engineering execution. This role owns requirements from discovery to delivery and works closely with Product, Engineering, QA, and Customer Success teams.
The ideal candidate has strong analytical thinking, clear communication skills, and hands on experience in regulated software environments.
Key Responsibilities
Requirements Discovery and Analysis
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Lead structured stakeholder interviews and workshops using both exploratory and targeted questioning techniques
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Elicit, analyze, and validate business, functional, and non-functional requirements
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Apply root cause analysis techniques (e.g., 5 Whys, Ishikawa) to identify underlying business problems
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Conduct end-to-end process walkthroughs to understand current state (“as-is”) and define future state (“to-be”)
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Document detailed requirements using user stories, use cases, and process narratives
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Ensure requirements are complete, unambiguous, and testable
Business Process Analysis and Solution Design
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Model and document business processes, system workflows, and data flows
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Create wireframes and low-fidelity prototypes to support requirement clarity
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Define business rules, approval workflows, and exception handling scenarios
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Partner with technical teams to translate business needs into solution designs
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Develop and maintain requirements traceability matrices (RTM)
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Support gap analysis and impact assessments for new features or changes
SDLC and Agile Delivery Support
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Act as a liaison between business stakeholders and delivery teams throughout the SDLC
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Write and refine user stories with clear acceptance criteria
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Support backlog refinement, sprint planning, and sprint reviews
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Collaborate with QA teams to define test scenarios, UAT plans, and validation coverage
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Participate in defect triage and ensure requirements alignment during issue resolution
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Ensure compliance with relevant standards (e.g., GAMP, validation frameworks where applicable)
Documentation and Modeling
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Produce high-quality documentation including BRDs, FRDs, and functional specifications
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Develop UML diagrams (activity, sequence, use case) to support system understanding
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Create ERDs and data mapping documentation for integrations and reporting
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Maintain version-controlled documentation aligned with audit and compliance needs
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Support audit readiness by ensuring documentation completeness and traceability
Data Analysis and Validation
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Analyze datasets to validate requirements and support decision-making
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Perform data mapping, transformation analysis, and reconciliation checks
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Identify data quality issues and work with teams to resolve inconsistencies
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Support reporting requirements and KPI definition
Stakeholder Communication and Facilitation
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Facilitate cross-functional discussions to drive alignment and clarity
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Translate complex technical concepts into business-friendly language
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Manage stakeholder expectations and ensure continuous engagement
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Guide meetings toward actionable outcomes and documented decisions
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Provide regular updates on requirement status, risks, and dependencies
Key Deliverables
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Business Requirement Documents (BRDs)
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Functional Requirement Documents (FRDs)
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User Stories with Acceptance Criteria
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Process Flow Diagrams (As-Is / To-Be)
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Requirements Traceability Matrices (RTM)
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Data Mapping and Integration Specifications
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UAT Plans, Test Scenarios, and Validation Reports
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Release Notes and Supporting Documentation
Domain Context
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Work on compliance-driven platforms within supply chain, traceability, and regulated environments
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Support solutions related to serialization, product tracking, and regulatory compliance (e.g., DSCSA, EPCIS)
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Collaborate with stakeholders across pharmaceutical, healthcare, and enterprise supply chain ecosystems
Tools of the Trade
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Microsoft Excel for data analysis, validation, and modeling
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Word for detailed documentation (BRD, FRD, SOPs)
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PowerPoint for stakeholder communication and workshops
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Jira for backlog tracking and requirements management
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Visio, Lucidchart, or similar tools for process and system diagrams
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SQL or similar querying tools (preferred)
Required Experience and Skills
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6–12 years of experience as a Business Analyst (or BA/PO hybrid role)
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Strong experience in requirements elicitation, analysis, and documentation
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Experience working within Agile and/or hybrid SDLC environments
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Proven ability to bridge business and technical teams effectively
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Strong analytical, problem-solving, and critical thinking skills
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Experience with SaaS or enterprise systems
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Ability to independently drive clarity in ambiguous situations
Preferred Experience
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Experience in regulated environments (pharma, healthcare, supply chain, etc.)
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Familiarity with validation frameworks (e.g., GAMP, CSV)
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Experience with data analysis tools (SQL, Power BI, Tableau)
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Exposure to system integrations, APIs, and data mapping
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Experience working with global and cross-functional teams
