As a Customer Support Executive, you will be responsible for delivering a seamless and positive customer experience by handling inbound calls, chats, and support tickets ensuring timely and accurate query resolution. This is an excellent opportunity for professionals who thrive in customer facing roles and want to directly impact customer satisfaction and retention.
Key Responsibilities
● Handle customer support across calls, chats, and support tickets with professionalism and empathy.
● Provide accurate information and ensure timely and effective resolution of customer queries.
● Handle customer interactions in the languages confirmed for the role.
● Manage assigned interaction targets efficiently while maintaining service quality and strong CSAT
Candidate Requirements
● Education: Graduate (Mandatory)
● Minimum 1 year experience in Customer Support /Voice Process (Domestic or International)
● Experience handling high volume of calls and chats.
● Comfortable working in rotational shifts (8:00 AM -12:00 AM window).
● Strong communication skills in English & Hindi.
● NBFC, Banking, or Fintech experience is an added advantage.
Pay: Up to ₹420,000.00 per year
Benefits:
Application Question(s):
- Are you comfortable working in 3 pm -12 am shift
- Are you comfortable working in 6 days of working with 1 day rotational off
- Are you comfortable with our office loaction Kudlu Gate (Bangalore)
- Are you an immediate joiner?
- Are you comfortable with 10-15% hike from your previous CTC? (Capped at 4.2 LPA)
Language:
Work Location: In person
