The Lead Engineer (L2 Support & Technical SME) is responsible for leading application support operations, serving as the primary functional and technical expert, and acting as the key liaison between business stakeholders and L3 development teams. This role focuses on ensuring application stability, driving issue resolution, managing stakeholder communications, and translating business needs into actionable outcomes for engineering teams. The position requires strong technical understanding, exceptional communication skills, and the ability to drive operational excellence across support and development functions.
