WE ARE HIRING
Tele Caller cum Flight Ticket Sales Executive
(Malayalee – Bangalore)
Company: Sirra International Group
Division: Flight Ticketing & Air Travel Services
Work Location: Bangalore (Karnataka)
Reporting To: Sales Manager / Operations Team
Role Purpose
To handle flight ticket enquiries, fare quotation, booking, and sales conversion, catering mainly to Malayalee customers in Bangalore and nearby regions.
Key Responsibilities Tele Calling & Enquiry Handling
- Handle inbound and outbound calls related to flight ticket bookings
- Provide accurate fare details, schedules, and airline options
- Explain baggage rules, fare conditions, cancellations, and rebooking policies
Flight Ticket Sales
- Convert enquiries into confirmed flight ticket bookings
- Handle domestic & international ticket sales
- Upsell add-ons (seat selection, baggage, meals, insurance – if applicable)
Booking & Coordination
- Coordinate with booking and operations teams
- Ensure correct passenger details and documentation
- Share e-tickets and travel information with customers
Customer Relationship Management
- Build trust through clear and honest communication
- Handle customer follow-ups, changes, and basic issue resolution
- Maintain repeat customers and referrals
Reporting & Targets
- Maintain call logs and booking records
- Achieve assigned sales targets
- Report daily sales performance to the Sales Manager
Eligibility Criteria
- Malayalee candidate only
- Fluent in Malayalam (English required; Hindi preferred)
- Willing to work in Bangalore
- Good communication and convincing skills
- Sales-oriented mindset
Preferred Qualifications
- Experience in flight ticket sales / air ticketing
- Knowledge of GDS systems (Amadeus / Galileo / Sabre) – added advantage
- Familiarity with airline rules, fares, and travel documentation
- Basic computer and CRM knowledge
What We Offer
- Competitive salary + attractive incentives
- Professional and supportive work environment
- Training on systems and airline products
- Career growth within Sirra International Group
- Apply / Contact
Email: [email protected]
Phone: 7902563000
Job Types: Full-time, Fresher
Pay: ₹8,736.97 - ₹28,654.68 per month
Work Location: In person
