Key Responsibilities
Customer Requirement Management
- Interact with customers to understand business requirements and implementation expectations
- Conduct requirement gathering sessions, workshops, and solution discussions
Translate business requirements into functional and technical implementation inputs for delivery teams
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Solution Coordination & Delivery
- Coordinate with application development teams for timely implementation of customer requirements
- Track project activities, dependencies, and delivery timelines
Ensure customer priorities are aligned with execution plans
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Technical Consultation
- Provide functional and technical guidance during implementation discussions
- Understand integration requirements, APIs, workflows, and system dependencies
Work with teams developing solutions using low-code platforms, React, Node.js, Python, and related technologies
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Client Communication & Stakeholder Management
- Act as the primary coordination point for customer interactions during implementation phases
- Provide project updates, implementation status, and issue resolution support
Manage customer expectations and ensure smooth communication across stakeholders
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Testing & Solution Validation
- Coordinate solution validation and UAT activities with customers
Ensure implemented solutions meet agreed business requirements
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Process Improvement & Adoption
- Identify opportunities to improve implementation processes and customer onboarding experience
- Support adoption of AI-assisted workflows and automation approaches where applicable
Eligibility Criteria
Education
- B.E. / B.Tech in Computer Science, IT, Electronics, or related field
Experience
4 to 8 years of experience in implementation, application delivery, technical consulting, or customer-facing technology roles
Required Skills & Knowledge
- Strong customer communication and requirement gathering skills
- Good understanding of application development lifecycle and implementation processes
- Familiarity with low-code/no-code platforms such as n8n and Node-RED
- Working knowledge of React, Node.js, APIs, MySQL, and system integrations
- Ability to understand technical discussions and coordinate with engineering teams
- Strong business understanding and solution-oriented thinking
- Good analytical and logical problem-solving skills
Experience in customer-facing technical discussions and stakeholder management
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Preferred Skills
- Exposure to AI tools, automation workflows, or Agentic AI frameworks such as LangChain
- Experience working in product-based or SaaS implementation environments
Understanding of workflow automation and enterprise integrations
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Being you at Sinch:
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
Your life at Sinch:
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
