Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
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Welcome guests upon arrival and provide a warm, professional first impression of the hotel.
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Assist guests during check-in and check-out processes when required and ensure smooth guest flow in the lobby.
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Interact with guests regularly to ensure satisfaction with hotel services and facilities.
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Handle guest inquiries, requests, and complaints promptly and professionally to ensure quick resolution.
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Coordinate with different hotel departments such as Front Office, Housekeeping, Food & Beverage, and Concierge to fulfill guest requests efficiently.
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Maintain and update guest profiles, preferences, and special requirements in the hotel system.
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Identify VIP guests, repeat guests, and special occasions (birthdays, anniversaries, honeymoon stays) and arrange personalized services or amenities.
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Conduct guest feedback collection and follow up on service recovery when required.
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Ensure lobby presence to assist guests and maintain high visibility for guest interaction.
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Provide information about hotel facilities, dining options, local attractions, and hotel events.
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Assist in organizing special guest experiences such as celebrations, surprises, or welcome arrangements.
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Monitor guest satisfaction scores, reviews, and feedback to identify service improvement opportunities.
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Maintain proper documentation of guest incidents, complaints, and service recovery actions.
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Follow hotel policies, brand standards, and service procedures at all times.
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Ensure professional grooming and maintain a positive representation of the hotel brand.
Qualifications
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Diploma or Bachelor’s Degree in Hotel Management, Hospitality Management, Tourism, or a related field.
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1–3 years of experience in Guest Relations, Front Office, Customer Service, or Hospitality Operations.
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Excellent communication and interpersonal skills.
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Strong customer service and problem-solving abilities.
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Ability to handle guest complaints calmly and professionally.
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Strong organizational and multitasking skills.
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Knowledge of hotel operations and guest service standards.
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Ability to work in a fast-paced hospitality environment.
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Basic computer skills and familiarity with Property Management Systems (PMS).
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Professional grooming and presentation standards.
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Fluency in English; additional languages are considered an advantage.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
