Job description
Job Title: Ticketing Executive (International Markets)
Location: Udyog Vihar Phase v - Gurugram
Company: Culture Holidays Pvt. Ltd.
Industry: Travel & Tourism
Experience: 2-5 years
Employment Type: Full-time
Job Summary:
We are looking for a detail-oriented and customer-focused Ticketing Executive to manage ticket reservations, bookings, cancellations, and related services. The ideal candidate should have experience using global distribution systems (GDS) such as Amadeus must ensure high customer satisfaction through efficient service.
Key Responsibilities:
- Handle international air ticket bookings using GDS systems (e.g., Amadeus).
- Provide clients with accurate fare quotes, itinerary options, and visa/travel documentation advice.
- Manage flight ticket issuance, re-issuance, date changes, cancellations, and refunds.
- Ensure all bookings comply with travel policies and regulatory requirements.
- Coordinate with airlines and travel partners to resolve booking issues or customer concerns.
- Maintain client records, update reservation details, and follow up on payment collections.
- Assist customers via phone, email, and in person with excellent service and support.
- Keep up to date with airline rules, fare structures, travel trends, and promotional offers.
- Collaborate with the sales and customer service teams to ensure smooth travel arrangements.
Requirements:
- Proven experience (2-5 years) in ticketing or travel operations.
- Proficiency in using GDS platforms like Amadeus.
- Knowledge of airline fare rules, ticketing procedures, and refund policies.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Graduate in Travel & Tourism or a related field is preferred.
Why Join Us?
- Be part of a forward-thinking, innovation-driven travel tech company.
- Collaborative and inclusive environment that values growth and innovation.
Employee Benefits:
- Provident Fund (PF): Retirement benefits per statutory norms.
- Medical Insurance: Comprehensive coverage for employees
- Flexible Work Environment: o Monday to Friday: Work from Office (WFO)
- Saturday: Work from Home (WFH) o Sunday: Weekly Of
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many year of Experience in International ticketing
Experience:
- Travel Industry: 1 year (Required)
Location:
- Gurugram, Haryana (Required)
Work Location: In person
