Job Description
Job TitleSenior Manager – Business EnablementLocationGurgaon HODepartmentDirect Sales ForceFunctionDSF EnablementReporting toAVP – Business EnablementBand4A
Function Summary
DSF - Business Enablement function is responsible for driving operational excellence and supporting strategic business initiatives. It focuses on streamlining processes, ensuring timely and accurate reporting, enhancing partner relationships, and optimizing resources to enable effective distribution. This function collaborates closely with cross-functional teams to address field challenges, improve customer satisfaction, and support business growth through data-driven insights and innovative solutions.
Job Summary
This position will be responsible for publishing accurate daily MIS reports, handling field queries, collaborating with cross-functional teams to manage Reports and will be key face to coordinate with BIIG team for enablement of New Report requirements. Will handle incentive payouts for the Field Operations Staff (FOS), and organize daily activities to ensure effective communication and support to the field. The role requires maintaining 100% TAT to ensure deadlines are met and supporting the distribution team to achieve consistent performance improvement.
Key Responsibilities
Publish daily MIS reports with 100% accuracy.
Share accurate weekly review data with stakeholders.
Maintain 100% TAT to ensure deadlines are met.
Handle field queries and ensure resolution within TAT.
Maintain records of field data and resolve queries.
Collaborate with DSDO, Finance, and other relevant stakeholders to manage code and incentive payouts/Terminations for FOS.
Ensure regular communication reaches the field on time.
Organize and maintain track of daily activities.
Circulate surveys within the field to check SAT Score.
Lead and develop a team focused on consistent performance improvement and enable the distribution team.
Work on Digital initiatives for delivering 100% accurate results to field on all key business matrix
Key skills required
Sound knowledge of life insurance/banking operations model and specifically operations processes.
Ability to express ideas clearly and readiness to work on new projects.
Flexibility in taking feedback and modifying approaches.
Working with and through others.
Advanced Python/Excel/Macro skills.
Result orientation.
Key Relationships Management (Internal /External)
Channel Head
Vertical/Zone Heads
TMs/Trainers/BRMs
Postgraduate/Graduate with 7-8 years of experience in a similar role, with 8-9 years of experience in the insurance industry.
Strong decision-making skills to support and enable business.
Result orientation, managerial expertise, problem-solving, role core values.
Good command over Excel and PowerPoint.
Effective communication skills and problem-solving attitude
About Axis Max Life Insurance
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
