We are looking for an experienced and dynamic Front Office Manager to lead guest experience at one of the most iconic high-energy hospitality brands. This role is at the heart of operations where first impressions are created, relationships are built and seamless service begins.
If you thrive in fast-paced environments, enjoy managing large guest volumes (1000+ guests on peak days) and have a natural flair for hospitality, leadership and communication this role is for you.
Key Responsibilities
. Guest Experience & Front Desk Operations
. Oversee end-to-end front desk operations ensuring a smooth, warm and efficient guest journey.
. Manage high footfall service with composure, especially during peak weekends and events.
. Maintain exceptional guest engagement standards, creating memorable first impressions.
. Handle guest queries, escalations and special requests with professionalism and speed.
. Ensure reservation systems, waitlists and seating flows are optimized at all times.
VIP & High-Value Guest Management
. Identify and build relationships with VIP guests and high spenders.
. Ensure personalized service, priority handling and tailored experiences.
. Maintain a database of repeat guests, preferences and spending patterns.
. Coordinate with floor managers and service teams to elevate VIP experiences consistently.
Team Leadership, Recruitment & Training
. Lead, train and mentor the front desk team to deliver consistent excellence.
. Participate in recruitment and onboarding of front office staff.
. Develop SOPs and training modules for new and existing team members.
. Conduct regular performance reviews and provide actionable feedback.
. Foster a high-energy, positive and accountable team culture.
Coordination & Communication
. Act as the communication bridge between guests, floor teams, managers and owners.
. Ensure real-time updates on guest flow, issues and operational challenges.
. Collaborate closely with operations, reservations and marketing teams.
Reporting & Data Management
. Maintain accurate daily reports including:
. Guest footfall
. Table turnover and wait times
VIP guest activity
. Guest feedback and complaints
. Prepare weekly and monthly reports highlighting trends, insights and improvement areas.
. Track and analyze data to improve efficiency and guest satisfaction.
Pay: ₹60,000.00 - ₹70,000.00 per month
Benefits:
Work Location: In person
