Barker Shoes is a premium British footwear brand with over 140 years of shoemaking heritage. We serve customers across the UK, USA, Europe, and other international markets, delivering exceptional craftsmanship and customer experiences.
Key Responsibilities
· Handle customer enquiries via email, phone, live chat, social media, and marketplace platforms.
· Assist customers with product recommendations, sizing guidance, order tracking, returns, exchanges, and refunds.
· Deliver a premium customer experience aligned with Barker's brand values.
· Resolve customer concerns efficiently while maintaining high satisfaction levels.
· Coordinate with logistics, warehouse, and e-commerce teams to ensure timely issue resolution.
· Manage customer reviews and feedback across multiple channels.
· Maintain accurate records of customer interactions and follow-ups.
· Identify recurring customer issues and suggest process improvements.
Mandatory Requirements
· 2–5 years of customer service experience in e-commerce, retail, fashion, footwear, luxury, or D2C brands.
· Excellent spoken and written English.
· Proven experience interacting with UK and USA customers is mandatory.
· Strong listening, comprehension, and communication skills with the ability to understand UK and US accents, customer expectations, and cultural nuances.
· Ability to handle customer calls, emails, and chats confidently and professionally.
· Strong problem-solving and conflict-resolution skills.
· Comfortable working from the Gurgaon office on a full-time basis.
Preferred Skills
· Experience with Shopify, Zendesk, Gorgias, Freshdesk, or similar customer support platforms.
· Experience supporting international e-commerce operations.
· Knowledge of footwear, fashion, or premium/luxury retail is an advantage.
· Key Performance Indicators (KPIs)
· Customer Satisfaction Score (CSAT)
· First Response Time
· Resolution Time
· Customer Retention & Repeat Purchase Support
· Review Ratings & Customer Feedback
· Why Join Barker Shoes?
· Opportunity to work with a heritage British footwear brand.
· Exposure to global customers across the UK, USA, and Europe.
· Dynamic and growth-focused work environment.
· Career growth opportunities within an expanding international business.
Pay: ₹20,000.00 - ₹60,000.00 per month
Work Location: In person
