Head of Order-to-Cash (O2C)
ERM is the world's largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance (ESG) challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet.
About the Global Delivery Centre (GDC)
The Global Delivery Centre (GDC) in Gurugram serves as ERM's global operating backbone. It delivers business enablement services across Finance, HR, IT, and Commercial Operations, ensuring ERM's global business operates seamlessly, efficiently, and consistently.
The Head of O2C will lead ERM's global Order-to-Cash operations from the GDC, encompassing project accounting, invoicing, collections, and receivables management. The role is responsible for ensuring O2C processes are accurate, timely, standardized, and well controlled to support business growth and healthy cash flow.
Working closely with the Global Director of Finance Operations and regional Finance Controllers, this individual will define the global O2C operating model, oversee service delivery through the GDC, and prepare the function for ERP transformation and deployment.
Lead end-to-end O2C operations, including project setup, billing, collections, dispute management, and cash application.
Establish and monitor SLAs, KPIs, and dashboards covering DSO, WIP, collections effectiveness, and invoice cycle time.
