Job Description – Logistics Manager (E-commerce)
Logistics Manager
Department
Operations / Supply Chain
Reporting To
Head of Operations/founder
Job Location
Madurai
Employment Type
Full-Time
Job Summary
The Logistics Manager is responsible for managing end-to-end logistics operations for the e-commerce business, ensuring timely order fulfillment, efficient warehouse coordination, transportation management, and customer satisfaction. The role focuses on optimizing logistics costs, reducing Return-to-Origin (RTO), improving delivery performance, and maintaining seamless coordination with warehouse, customer support, procurement, and courier partners.
Key ResponsibilitiesLogistics Operations
- Manage end-to-end logistics operations, including inbound, outbound, and reverse logistics.
- Ensure timely dispatch and delivery of customer orders across all sales channels.
- Monitor daily order processing, shipment status, and delivery performance.
- Coordinate with warehouse teams to ensure smooth picking, packing, and dispatch operations.
- Ensure adherence to defined Service Level Agreements (SLAs).
Courier & 3PL Management
- Manage relationships with courier partners and third-party logistics (3PL) providers.
- Negotiate freight rates, service contracts, and delivery terms.
- Monitor courier performance, delivery timelines, and claim settlements.
- Resolve shipment delays, lost shipments, and damaged goods.
Warehouse Coordination
- Work closely with warehouse teams to ensure inventory availability and accurate order fulfillment.
- Monitor inventory movement and stock transfers between warehouses.
- Ensure proper documentation for inward and outward shipments.
- Conduct regular audits to maintain inventory accuracy.
Order Fulfillment & Customer Experience
- Ensure same-day or next-day dispatch as per company standards.
- Reduce order cancellations and delivery delays.
- Coordinate with Customer Support to resolve delivery-related customer issues.
- Improve the overall customer delivery experience.
Reverse Logistics
- Manage return, replacement, and Return-to-Origin (RTO) processes.
- Analyze reasons for returns and implement corrective actions.
- Reduce logistics losses through continuous process improvements.
Cost Control & Process Improvement
- Optimize logistics costs without affecting service quality.
- Identify opportunities to improve transportation efficiency and warehouse productivity.
- Develop and implement Standard Operating Procedures (SOPs).
- Drive automation and technology adoption in logistics operations.
Team Management
- Lead and supervise logistics executives and warehouse coordinators.
- Allocate daily tasks and monitor team performance.
- Conduct regular training and performance reviews.
- Ensure compliance with company policies and safety standards.
Reporting & Analytics
- Prepare daily, weekly, and monthly logistics reports.
- Track logistics KPIs and identify areas for improvement.
- Present operational performance reports to senior management.
Key Performance Indicators (KPIs)
- On-Time Dispatch Rate
- On-Time Delivery Rate
- Order Fulfillment Accuracy
- Return-to-Origin (RTO) Percentage
- Reverse Logistics Turnaround Time
- Logistics Cost per Order
- Courier SLA Compliance
- Warehouse Dispatch Turnaround Time (TAT)
- Customer Delivery Satisfaction
- Inventory Accuracy
- Damage and Loss Percentage
- Order Cancellation Rate
Required Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Commerce, or a related field.
- MBA or PG Diploma in Supply Chain Management is preferred.
Experience
- 5–8 years of experience in logistics or supply chain operations.
- Minimum 3 years of experience in an e-commerce, retail, healthcare, or FMCG environment.
- Experience working with courier aggregators, 3PL providers, and warehouse operations.
Required Skills
- E-commerce Logistics Management
- Warehouse Operations
- Courier & Vendor Management
- Inventory Control
- Reverse Logistics Management
- Supply Chain Coordination
- Microsoft Excel (Advanced)
- ERP/WMS Systems
- Data Analysis & MIS Reporting
- Cost Optimization
- Team Leadership
- Problem-Solving & Decision-Making
- Excellent Communication and Negotiation Skills
Preferred Knowledge
- Marketplace logistics (Amazon, Flipkart, Myntra, Cureka, etc.)
- Courier aggregators (Shiprocket, NimbusPost, Pickrr, Delhivery, Xpressbees, Ecom Express, Blue Dart)
- Warehouse Management Systems (WMS)
- Inventory planning and demand forecasting
- GST and e-way bill documentation
- Barcode and scanning systems
Salary Range
As per company standards and candidate experience.
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
