Act as a point of contact for customer queries related to quotations, PO status, activation, billing coordination, etc.
Provide accurate information on plans, billing, installation, and service status
Coordinate purchase order (PO) receipt, validations, and internal processing.
Ensure correct details like billing entity, SBU, address, bandwidth, circuit ID, taxes, etc.
Ensure professional communication and timely follow-up with customers.
Maintain real-time updates in CRM
Coordinate with accounts team for payment reconciliation issues
Identify dissatisfied customers and escalate critical issues
Work on retention strategies (plan upgrades, offers, feedback handling)
Maintain accurate customer data in CRM
Generate daily/weekly/Monthly Reports
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
