About this opportunity:
We are looking for MS Core and Cloud Specialist to strengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting. You will also support project activities, automation, and AI-driven initiatives, while working closely with stakeholders, hardware partners, and global support teams. This is a high-impact role where your expertise will directly contribute to network stability, customer experience, and the evolution of intelligent, future-ready telecom services.
What you will do:
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Deliver O&M support, ensuring availability and performance of core and cloud systems.
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Lead incident and emergency handling, providing timely resolution and RCA for critical events.
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Support project execution including new node acceptance tests and technology rollouts.
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Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
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Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
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Ensure MIR release and user access controls in line with Ericsson standards.
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Collaborate with cross-functional teams, hardware partners, and stakeholders for smooth service delivery.
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Interface with regional and global support teams for escalated issues and knowledge sharing.
The skills you bring:
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11–16 years in Telecom O&M, Service Delivery, or Customer Support.
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8+ Years of Hands-on experience with Ericsson Charging System.
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Exposure to AI/ML-driven operations or automation frameworks is an advantage.
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Familiarity with incident, problem, and change management processes.
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Intelligent Networks (IN), CAMEL, INAP.
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Voice Call & Signaling Routing, Network Architecture & Protocols.
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End-to-End Performance Audit & Optimization.
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IP Networking & Network Security.
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Knowledge of AI-based monitoring and data analytics tools.
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ITIL, Oracle, CCNA, Red Hat.
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Cloud, Automation, or AI/ML certifications are a plus.
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Contribute to mission-critical telecom operations impacting millions of users.
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Gain global exposure by working with regional and international support teams.
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Build future-ready expertise in AI, Cloud, and Automation technologies.
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Be part of an innovative environment that values continuous improvement and excellence.
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Develop resilience and adaptability through dynamic 24x7 shift operations.
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Bachelor’s degree in Engineering (Telecom/IT/Computer Science) or equivalent.
