JOB DESCRIPTIONPosition: Service Engineer-Wlding Machine
Company: UNIKWeld Technologies Pvt. Ltd.
Department: Service & After-Sales Support
Location: Pune
Reporting To: Service Manager / Head – Service
Experience: 2–5 Years
Qualification: Diploma / B.E. / B.Tech in Electrical, Electronics, Mechanical, or related Engineering discipline
Employment Type: Full-Time
About the Company
UNIKWeld Technologies Pvt. Ltd., a part of FlowAir Group, provides advanced industrial welding and cutting solutions. The company offers welding equipment, cutting systems, consumables, automation solutions, installation, maintenance, and after-sales technical support for industrial customers.
Job Purpose
The Senior Service Engineer will be responsible for installation, commissioning, troubleshooting, preventive maintenance, breakdown service, and technical support for industrial welding and cutting equipment. The role requires strong technical knowledge, customer-handling skills, and the ability to independently manage service activities at customer sites.
Key Responsibilities
- Carry out installation, commissioning, testing, and demonstration of welding and cutting equipment at customer sites.
- Diagnose and resolve electrical, electronic, mechanical, and operational issues in welding machines and related equipment.
- Attend customer breakdown calls and ensure timely resolution to minimize equipment downtime.
- Perform preventive maintenance and periodic inspection of welding and cutting machines.
- Conduct equipment performance checks and identify the root cause of technical failures.
- Provide technical guidance and operational training to customers and machine operators.
- Coordinate with customers regarding service schedules, technical concerns, machine performance, and service requirements.
- Prepare and submit service reports, inspection reports, job completion reports, and customer visit reports.
- Identify spare parts and consumable requirements and coordinate with the service, sales, and stores teams.
- Support the sales team during technical discussions, product demonstrations, machine trials, and customer visits.
- Coordinate with OEM technical teams for complex technical issues and warranty-related cases.
- Monitor warranty service activities and maintain proper service documentation.
- Ensure proper use and maintenance of service tools, testing instruments, and company assets.
- Follow all company safety procedures and customer-site safety requirements.
- Maintain professional relationships with customers and ensure high customer satisfaction.
- Provide technical feedback to management regarding recurring machine issues, customer concerns, and service improvements.
- Achieve service response time, closure, and customer satisfaction targets.
Required Technical Skills
- Strong knowledge of industrial welding equipment and welding processes.
- Knowledge of electrical circuits, control panels, electronic components, inverter technology, and power electronics.
- Ability to read and understand electrical wiring diagrams, circuit diagrams, and technical manuals.
- Strong troubleshooting and fault-finding skills.
- Knowledge of preventive and breakdown maintenance practices.
- Understanding of welding consumables, torches, cables, connectors, and spare parts.
- Experience in industrial automation or robotic welding systems will be an added advantage.
- Proficiency in MS Office and preparation of service reports.
Required Competencies
- Strong technical and analytical skills.
- Good problem-solving and decision-making ability.
- Excellent customer-handling and communication skills.
- Ability to work independently and manage multiple service calls.
- Team leadership and mentoring ability.
- Good planning and service coordination skills.
- Strong sense of ownership and responsibility.
- Ability to work under pressure and meet service timelines.
Travel Requirement
- Willingness to travel extensively for customer-site visits, installation, commissioning, breakdown service, and technical support.
- Must be comfortable with local and outstation travel as per business requirements.
Preferred Requirements
- Experience in industrial welding equipment service is preferred.
- Experience with Lincoln Electric, Hyundai Welding, ESAB, or similar industrial welding equipment will be an added advantage.
- Valid two-wheeler/four-wheeler driving licence preferred.
Key Performance Indicators (KPIs)
- Service call response and closure time.
- Preventive maintenance completion.
- Breakdown resolution and machine uptime.
- First-time service resolution rate.
- Customer satisfaction.
- Timely submission of service reports.
- Warranty claim and service documentation accuracy.
- Technical support provided to customers and internal teams.
- Service revenue and spare-parts identification, where applicable.
Compensation
Salary: As per company standards and candidate experience.
Joining
Joining: Immediate / As per Notice Period
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
