Role description
Business Continuity Analyst and be a key player in safeguarding our world-class brand and reputation! This role offers the chance to work closely with our Business Leadership on ambitious projects that improve the resiliency of critical business functions. Working with the Director of Enterprise Resilience, you will play a pivotal role in maintaining and evolving our business continuity management program.
What you'll Do
Support the administration of Customer’s Enterprise Resilience program, ensuring components like Business Impact Analysis, Risk Assessments, and recovery plans are accurate, comprehensive, and aligned with business requirements. Develop and deliver schedules and materials for Business Continuity training and awareness activities to ensure teams are proficient in implementing business continuity and disaster recovery plans. Facilitate business continuity and disaster recovery exercises, including walkthroughs and remote recovery scenarios. Manage and coordinate content on the Business Continuity SharePoint and Intranet sites. Ensure integration of new services into Customer’s business continuity management program. Support strategy development and in-house training for business continuity initiatives. Perform other activities as required to support enterprise resilience.
What you need to succeed
Demonstrable experience in business continuity planning spanning 5-10 years. Strong understanding of Financial, Audit, and Information Technology Disaster Recovery concepts. Strong understanding of compliance requirements. Outstanding proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access, SharePoint). Excellent analytical, verbal, written, and presentation skills. Proven ability to positively and successfully collaborate with cross-functional teams Strong administrative skills, including the ability to develop project plans and achieve target dates. Self-motivated and productive teammate with the ability to work independently with minimal supervision. Preferred qualifications include an undergraduate degree or equivalent experience, professional designation (CBCP, MBCI). Experience in preparing for and responding to significant multi-site disruptive incidents. At Customer, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Customer life, including our values and culture, focus on people, purpose and community, Customer For All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us change the world through personalized digital experience. Customer is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Customer aims to make Customer.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process.
Skills
ServiceNow, Service Level Management, SaaS
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
