Position: Collection Executive – US First Party Collections
Location: Gurugram
Process: US First Party Collections (Voice Process)
Job Summary:
We are looking for dynamic and customer-focused professionals to join our US First Party Collections team. The role involves interacting with customers regarding outstanding payments, assisting them with payment arrangements, and ensuring a positive customer experience while adhering to company and client guidelines.
Key Responsibilities:
Contact customers regarding outstanding balances and overdue payments.
Negotiate payment plans and payment arrangements as per company policies.
Handle customer queries related to billing and account status.
Maintain accurate records of customer interactions and payment commitments.
Ensure compliance with client guidelines, quality standards, and regulatory requirements.
Meet daily, weekly, and monthly collection targets.
Deliver excellent customer service while maintaining professionalism during conversations.
Follow up with customers to ensure timely resolution of payment commitments.
Eligibility Criteria:
Minimum 6 months of experience in Collections, Customer Service, Recovery, or International BPO.
Excellent verbal communication skills.
Strong negotiation and persuasion abilities.
Basic computer knowledge and proficiency in MS Office.
Undergraduate and Graduate candidates can apply.
Comfortable working in rotational shifts.
Salary & Benefits:
CTC: Up to ₹34,000 per month (depending on last drawn salary and experience)
5 Days Working
Both-side Cab Facility
Attractive Incentives
Growth Opportunities within the Organization
Interview Process:
HR Round → Operations Round → Client Round
Joining:
Immediate Joiners Preferred
Pay: ₹25,000.00 - ₹34,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
