Job Description – Senior Email Support Executive
Job Title: Senior Email Support Executive
Experience: Minimum 1 Year
Location: Bengaluru
Employment Type: Full-time
Job Summary
We are seeking a customer-focused and detail-oriented Senior Email Support Executive with a minimum of 1 year of experience in email or customer support. The ideal candidate should possess excellent written communication skills, strong problem-solving abilities, and a customer-first approach to resolving queries efficiently through email.
Key Responsibilities
- Respond to customer queries, complaints, and requests via email in a timely and professional manner.
- Ensure customer issues are resolved within defined SLAs.
- Investigate and resolve customer concerns while maintaining high service quality.
- Escalate complex issues to relevant teams and follow up until resolution.
- Maintain accurate records of customer interactions using CRM or ticketing tools.
- Deliver excellent customer service while adhering to quality standards.
- Coordinate with internal teams to ensure prompt issue resolution.
- Handle escalated customer cases professionally and empathetically.
- Identify recurring issues and recommend process improvements.
- Support and guide junior team members when required.
- Meet daily productivity, quality, and customer satisfaction targets.
Required Skills
- Excellent written English communication and email etiquette.
- Strong grammar, spelling, and attention to detail.
- Experience with CRM or ticketing tools (Zendesk, Freshdesk, Salesforce, etc.) is preferred.
- Strong analytical and problem-solving skills.
- Ability to multitask and manage multiple email cases.
- Good interpersonal and teamwork skills.
- Proficiency in MS Office (Word, Excel, Outlook).
Qualifications
- Bachelor's degree in any discipline.
- Minimum 1 year of experience in Email Support, Customer Support, or a similar role.
Preferred Candidate Profile
- Experience handling domestic or international customer support.
- Ability to work in rotational shifts if required.
- Strong customer service mindset and conflict-resolution skills.
- Positive attitude, adaptability, and ability to work under pressure.
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
