Role Overview:
The Patient Care Coordinator (PCC) will be a vital member of the Patient Experience team, responsible for managing and enhancing the overall patient journey—from consultation to post-operative care. The PCC will act as a single point of contact, ensuring each patient receives timely, empathetic, and personalized care at every touchpoint.
Key Responsibilities:
● Act as the primary liaison between the patient and various departments (doctors, diagnostics, insurance, operations).
● Assist patients with appointment scheduling, treatment planning, admissions, and post-treatment follow-ups.
● Address and resolve patient queries and concerns in a timely and professional manner.
● Ensure seamless coordination of diagnostics, surgery, and discharge processes.
● Track patient progress and maintain regular follow-ups to ensure satisfaction and recovery.
● Educate patients about procedures, documentation, and care protocols.
● Collaborate with the clinical and operations team to ensure timely delivery of services.
● Monitor and record patient feedback and escalate issues for quality improvement.
● Maintain accurate and up-to-date patient records in CRM/EMR systems.
● Contribute to patient satisfaction scores and experience metrics through proactive service.
Qualifications and Skills:
● Bachelor’s degree in Healthcare Management, Nursing, or any related field.
● 6months –3 years of experience in patient coordination, healthcare services, or hospital administration preferred.
● Strong communication skills (verbal and written) in English and local languages.
● Excellent interpersonal and problem-solving skills.
● High level of empathy, patience, and professionalism.
● Proficient in MS Office and CRM tools.
● Ability to multitask and work in a fast-paced, patient-centric environment.
Pay: ₹10,368.29 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Application Question(s):
- Current in hand salary
- Expected in hand salary
Work Location: In person
