Booking & Operations Manager (Airbnb / BnB)
Job Description
shift timings - 9 am -9 pm ( 12 hours )
We are looking for a responsible and result-oriented Booking & Operations Manager to manage our Airbnb/BnB properties.
Key Responsibilities
✅ Handle all booking inquiries from Airbnb, WhatsApp, phone calls, and other platforms.
✅ Convert inquiries into confirmed bookings.
✅ Manage guest communication before, during, and after check-in.
✅ Coordinate with housekeeping and maintenance staff.
✅ Ensure smooth check-in and check-out operations.
✅ Update room availability and pricing on booking platforms.
✅ Handle guest complaints and resolve issues professionally.
✅ Monitor occupancy and work to maximize bookings and revenue.
✅ Maintain booking records and daily reports.
✅ Build relationships with travel agents, corporate clients, and repeat guests.
Requirements
Good communication skills (Hindi & English)
Experience in hospitality, hotel, Airbnb, or sales preferred
Basic knowledge of smartphones, WhatsApp, and booking platforms
Ability to handle guests professionally
Strong sales and negotiation skills
Available on call when required
Salary
Fixed Salary: ₹15,000 – ₹20,000/month (depending on experience)
Performance Incentives on bookings and occupancy targets
Location
Mahavir Enclave
Performance Targets
Increase monthly occupancy
Maintain positive guest reviews
Reduce booking cancellations
Improve guest satisfaction
Preferred Candidate
Someone who can take complete responsibility for:
Sales
Bookings
Guest Handling
Operations Coordination
so that the owner can focus on business growth rather than daily management.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
