Customer Relationship Executive (CRE)
Location: IPCS Global, Kaloor, Kochi
Job Type: Full-time
Salary: ₹18,000 – ₹25,000 per month + Performance Incentives
Job Summary
IPCS Global is looking for a dynamic and results-driven Customer Relationship Executive (CRE) with a minimum of 1 year of experience in the EdTech industry. The ideal candidate should have hands-on experience in educational counseling, lead conversion, and achieving admission targets. This role requires excellent communication skills, strong relationship-building abilities, and a passion for helping students choose the right career path while driving enrollments.
Key ResponsibilitiesAcademic Counseling
- Counsel prospective students on courses and career opportunities.
- Guide students in selecting programs based on their educational and career goals.
- Conduct timely follow-ups to nurture leads and convert them into admissions.
Sales & Lead Generation
- Achieve monthly and quarterly admission targets.
- Generate leads through cold calling, digital inquiries, walk-ins, and outreach activities.
- Handle walk-in and online inquiries professionally.
- Follow up with prospective students to maximize conversions.
- Generate referrals and promote course upgrades.
- Maintain accurate records in the CRM/database.
Marketing & Outreach
- Support online and offline marketing campaigns.
- Coordinate and participate in seminars, workshops, webinars, and promotional events.
- Visit colleges and corporate organizations to build partnerships and conduct awareness sessions.
Team Collaboration & Reporting
- Work closely with the branch team to achieve business goals.
- Prepare daily and weekly reports on leads, admissions, and sales performance.
- Coordinate with the Branch Manager and reporting managers on progress and strategies.
Requirements
- Minimum 1 year of experience in the EdTech industry (Mandatory).
- Experience in educational counseling, admissions, inside sales, or customer relationship management.
- Proven track record of achieving admission or sales targets.
- Excellent communication, negotiation, and interpersonal skills.
- Strong follow-up, time management, and problem-solving abilities.
- Proficiency in MS Office and CRM tools is an added advantage.
Why Join IPCS Global?
- Attractive performance incentives
- Career growth and leadership opportunities
- Professional training and skill development
- Friendly and collaborative work environment
- Opportunity to work with one of Kerala's leading EdTech organizations
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
