Job ResponsibilitiesTelecalling & Customer Support
- Handle inbound and outbound calls professionally.
- Follow up with customers regarding sofa, mattress, and furniture inquiries.
- Generate sales leads and convert inquiries into customers.
- Maintain customer records and update follow-up status.
- Coordinate with customers regarding orders, deliveries, and after-sales support.
- Handle customer complaints and provide timely resolutions.
Purchase & Vendor Coordination
- Communicate with suppliers and vendors regarding material requirements.
- Follow up on purchase orders and delivery schedules.
- Maintain records of vendor communications and quotations.
Reception & Front Desk Management
- Welcome and assist walk-in customers.
- Manage appointments and customer visits.
- Maintain visitor records and front-office documentation.
- Handle emails, WhatsApp inquiries, and basic administrative tasks.
- Coordinate between customers, management, and production teams.
Requirements
- Fluent in English, Hindi, and Kannada (Speaking, Reading, and Writing preferred).
- Excellent communication and interpersonal skills.
- Basic computer knowledge (MS Office, Email, WhatsApp Business, Google Sheets).
- Ability to handle multiple tasks and work independently.
- Strong customer service and sales skills.
- Professional appearance and positive attitude.
Preferred Qualifications
- 1–3 years of experience in Telecalling, Customer Service, Reception, Sales Coordination, or BPO.
- Experience in furniture, interior design, retail, or related industries is an advantage.
Salary
- ₹18,000 – ₹30,000 per month (Based on experience and performance)
- Incentives on sales conversion (if applicable)
Working Hours
- Monday to Saturday
- 9:30 AM – 6:30 PM
Key Skills
✔ Telecalling
✔ Sales Coordination
✔ Customer Service
✔ Reception Management
✔ Vendor Coordination
✔ Hindi, English & Kannada Communication
✔ Follow-up & Lead Management
✔ MS Office & Email Handling
Pay: ₹10,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Paid sick time
Work Location: In person
