Job Summary: We are seeking an experienced Operations Manager to oversee the daily operations of our forklift rental business. The successful candidate will be responsible for managing the entire operations team, ensuring smooth and cost-effective operations, and driving strategies to improve service quality. The Operations Manager will work closely with the Operations Site Supervisor to deliver top-tier rental services to our clients while maintaining safety and operational efficiency. Key Responsibilities: Operational Strategy: Develop and implement strategies to provide the best rental service and run operations in a cost-effective manner. Continuously evaluate and improve operational processes for efficiency and client satisfaction. Equipment Maintenance: Ensure that all equipment is well-maintained, safe, and ready for use. Collaborate with service engineers to perform regular checks and repairs on forklifts. Training and Development: Conduct monthly training sessions for operators and supervisors, focusing on health and safety regulations, operational challenges, and best practices. Lead discussions on any field-related operational difficulties. Client Relations: Make regular site visits to client locations to assess concerns and provide effective solutions. Strengthen relationships with existing clients and identify opportunities for service improvements. Billing and Outstanding Management: Organize monthly meetings with the billing team to review outstanding invoices and ensure that all invoices are submitted and processed promptly. New Business Development: Conduct site inspection visits alongside the sales team to identify new business opportunities. Provide operational insights to help close deals and expand client base. Team Management: Conduct weekly reviews with team members and service engineers to minimize errors, address customer concerns, and evaluate performance. Ensure that the team is aligned with operational goals and consistently meets performance standards. Quotation and Invoice Management: Ensure that quotations and invoices are prepared accurately and submitted in a timely manner. Follow up with the team to guarantee smooth processing of all client-related documents. Qualifications: Proven experience in operations management, preferably in a rental or equipment-based industry. Strong leadership skills with the ability to manage teams and work collaboratively. Excellent communication and interpersonal skills. Ability to develop and implement operational strategies. Knowledge of health and safety regulations, particularly in industrial environments. Strong organizational and time-management skills. Knowledge Required: Material Line Fidding Forklift Parts & repairing Line Operations Manpower Handling
Job Type: Full-time
Pay: ₹40,000.00 - ₹80,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
