Job Description – E-Commerce Executive
Job Summary
We are looking for a motivated and detail-oriented E-Commerce Executive to manage and grow our online sales channels. The candidate will be responsible for product listings, order management, inventory coordination, customer support, and monitoring the overall performance of e-commerce platforms.
Key Responsibilities
- Manage and update product listings, including product names, descriptions, images, prices, and specifications.
- Handle day-to-day operations of e-commerce marketplaces and the company website.
- Process and monitor online orders, shipments, returns, refunds, and cancellations.
- Coordinate with warehouse and logistics teams to ensure timely order fulfilment.
- Monitor inventory levels and update stock availability regularly.
- Track sales, revenue, orders, and product performance.
- Assist in creating and managing online promotions, discounts, and offers.
- Monitor competitor pricing, products, and market trends.
- Respond to customer queries and help resolve order-related issues.
- Maintain accurate product and sales records.
- Prepare regular reports on e-commerce performance.
- Coordinate with the marketing team for online campaigns and promotions.
- Ensure product information and online store content remain accurate and up to date.
Required Skills
- Good knowledge of e-commerce platforms and online marketplaces.
- Basic knowledge of Amazon, Flipkart, Shopify, Meesho, or similar platforms is an advantage.
- Good knowledge of MS Excel/Google Sheets.
- Strong communication and coordination skills.
- Good analytical and problem-solving abilities.
- Attention to detail and ability to manage multiple tasks.
- Basic understanding of digital marketing and online sales.
- Ability to work independently as well as in a team.
Qualifications
- Graduate in BBA, B.Com, Marketing, Business Administration, or a related field.
- Freshers can apply if they have relevant skills or internship experience.
Performance Expectations
- Accurate and timely product listing management.
- Smooth order and inventory management.
- Improvement in online sales and product visibility.
- Timely resolution of customer and marketplace issues.
- Regular tracking and reporting of e-commerce performance.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
