POSITION SUMMARY:
As part of the Commitment Desk, this person will act as the primary contact that outside customers have with the Correspondent Lending division. This role will work closely as a team with Operations, Underwriting, Funding, Capital Markets, and Sales to ensure the risk is mitigated; profitability is maintained and at the same time customer expectations, both internal as well as external is not only being met, but exceeded. The Primary job focus is Bulk Bidding/Assignment of Trade/Completion of email request in a timely matter. Additionally, this person will be handling manual registration and pricing issues. This role is also responsible for assisting internal customers with problem resolution.
JOB FUNCTION AND RESPONSIBILITIES:
QUALIFICATION:
- High School degree, or equivalent, required. College degree preferred.
- 1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
- Mortgage Banking, Banking, or Finance experience helpful.
- Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
- Strong analytical and problem-solving skills and attention to detail and accuracy.
- No documented disciplinary action in the past 12 months.
- Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.
Should have completed 9 months in the current role
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WORK SCHEDULE OR TRAVEL REQUIREMENTS:
8am-5pm Eastern (Day Shift US) - Possible split shift hours 9pm-6am Eastern.
