Role Summary
We are looking for energetic and target-driven Debt Recovery Associates to handle overdue payment collections through outbound calling. The role involves following up with customers, explaining payment options, negotiating repayment plans when required, and ensuring timely recovery of dues while maintaining professional communication.
Roles & Responsibilities
- Handle outbound calls to customers for overdue payment collections.
- Follow up with customers regularly to ensure timely repayment of dues.
- Explain available payment options and guide customers on repayment processes.
- Negotiate repayment plans when required, as per company guidelines.
- Maintain professional and respectful communication with customers.
- Update collection status, customer responses, and payment commitments in the system.
- Achieve daily and monthly collection targets.
- Coordinate with internal teams for issue resolution and payment tracking.
- Ensure compliance with company policies and collection guidelines.
Required Skills
- Good communication skills in Tamil / Malayalam / Kannada / Telugu, along with basic English.
- Candidate should be fluent in any one of the above regional languages plus basic English.
- Strong negotiation and convincing skills.
- Ability to handle pressure and meet targets.
- Basic computer knowledge and data entry skills.
- Experience in telecalling, collections, recovery, or customer service will be an added advantage.
- Freshers with good communication skills and interest in collection roles can also apply.
Salary & Benefits
- Attractive salary package
- Performance-based incentives
- PF & ESIC benefits
- Career growth opportunities
Preferred Candidate Profile
Candidates who are confident in speaking with customers, comfortable with target-based calling, and interested in building a career in collections, banking, NBFC, or financial services will be preferred.
Pay: ₹150,000.00 - ₹200,000.00 per year
Work Location: In person
