Job Description: Customer Support Executive About the Role We are looking for a proactive and customer-focused Technical Support Executive to provide software support to our clients.
The role involves understanding customer issues, diagnosing problems, and providing timely solutions, mainly for Tally and other software products.
Key Responsibilities :
- Handle customer queries via phone, email, remote access, and WhatsApp.
- Provide troubleshooting and support for Tally and other software products. Install, configure, and update software as required.
- Identify recurring issues and share insights with the team for improvement.
- Document customer issues and resolutions for internal tracking. Follow up with customers to ensure problem resolution and satisfaction.
- Coordinate with the development team for escalated or technical issues.
- Maintain professionalism and ensure quick response time.
- Required Skills & Qualifications Basic to intermediate knowledge of Tally ERP 9 / TallyPrime (preferred).
- Strong understanding of accounting basics (optional but beneficial). Good problem-solving and analytical skills.
- Ability to communicate clearly and politely with customers. Ability to work under pressure and manage multiple tasks.
- Basic understanding of Windows OS, networking, and software installation.
- Experience 1–3 years of experience in technical support or customer service and having basic knowledge of tally software.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
