Guest Relations Executive (Hospitality)
About the Role
We are looking for a customer-focused and energetic Guest Relations Executive to deliver exceptional guest experiences and support day-to-day outlet operations. This role is ideal for individuals with strong communication skills, a service-oriented mindset, and a passion for hospitality. You will be responsible for welcoming guests, assisting with inquiries, driving sales opportunities, and ensuring operational standards are consistently maintained.
What You Will Do
Welcome and assist guests in a professional and friendly manner.
Build positive relationships with customers and enhance their overall experience.
Promote services, packages, and memberships to support revenue generation.
Address guest concerns and resolve issues promptly and professionally.
Manage appointment bookings, billing, and customer records using company software.
Coordinate with therapists and operational staff to ensure smooth service delivery.
Maintain outlet cleanliness, presentation standards, and service quality.
Ensure adherence to grooming standards, dress code, and company guidelines.
Monitor inventory levels and report shortages of products, oils, and consumables.
Support daily outlet operations and administrative activities.
Maintain accurate documentation and operational records.
What We Are Looking For
Must Have
Excellent communication and interpersonal skills.
Customer-centric approach with a positive attitude.
Ability to work in rotational shifts, including weekends and holidays.
Professional grooming and presentation standards.
Basic computer knowledge and ability to manage records.
Strong problem-solving and conflict-resolution skills.
Flexibility to work in a fast-paced hospitality environment.
Good to Have
Previous experience in hospitality, customer service, retail, wellness, spa, or guest relations.
Experience handling appointments, billing, or CRM software.
Sales-oriented mindset with the ability to recommend services and packages.
Passport and police verification certificate (preferred).
Knowledge of hospitality service standards and guest engagement practices.
Ability to manage multiple responsibilities while maintaining service quality.
Benefits
Attractive fixed salary with performance-based incentives.
Career growth opportunities within hospitality and customer experience functions.
Training and development programs.
Exposure to customer relationship management and sales operations.
Dynamic and professional work environment.
Industry: Hospitality & Guest Services
Role: Guest Relations Executive (GRE)
Employment Type: Full-Time
Salary + Incentives (depending on experience and location)
Work Schedule: Rotational Shifts
Pay: ₹25,000.00 - ₹28,000.00 per month
Work Location: In person
